The Dolphin Proteus Dx4 has a total of 14 reported issues across 6 categories. The most common categories are Technical Malfunctions (8 issues) and Performance (2 issues). Frequently reported problems include movement failures, where the robot often moves only a short distance before reversing or stopping, and operational inconsistencies, with users noting that the unit frequently powers on but ceases operation shortly after. Notable trends indicate persistent electrical faults, as evidenced by reports of short circuits and the device’s failure to operate properly despite troubleshooting efforts, suggesting potential mechanical or design flaws.
Dolphin Proteus Dx4 Troubleshooting
User Reported Dolphin Proteus Dx4 Problems
- Clicking noise
- Stops after minutes
- Gear slipping
- Not moving properly
- Short in power supply
- Stuck in one area
- Control panel issues
- Vacuum not functioning
- Wheel track problems
- Timer settings malfunction
Most Common Dolphin Proteus Dx4 Reported Problems
Technical Malfunction Issues
Multiple users report issues with the Dolphin Proteus Dx4, primarily related to movement failures, electrical problems, and operational inconsistencies, often despite attempts to troubleshoot and clean the device.
- Movement Failures: Numerous users experience the robot moving only a short distance (approximately three feet) before reversing or stopping entirely. This issue is frequently reported and persists even after users attempt to clean the impeller or swap parts.
- Power and Electrical Issues: Several reports indicate a short circuit originating from the power supply, with users noting that the device may power on (with lights indicating power) but fails to operate properly. Some have replaced the controller without resolving the issue, suggesting deeper electrical faults.
- Operational Inconsistencies: Users report that the unit may start and run for only a few seconds to a couple of minutes before cutting off, indicating potential overheating or internal failure. This has been a common experience among several users.
- General Failure to Operate: A recurring theme is the unit’s failure to function immediately after unboxing, with users stating that it turns on but does not move, regardless of any cleaning or troubleshooting attempts.
Power and Charging Issues
Performance Issues
Multiple users report issues with the Dolphin Proteus Dx4, primarily related to movement failures and operational inconsistencies, often despite attempts to troubleshoot the device.
- Movement Failures: Users frequently experience the robot moving only for a short duration (around 1-2 minutes) before stopping or getting stuck in a small area, moving forward and backward intermittently. This issue appears to be common and persists even after replacing components like the blue cord.
- Operational Inconsistencies: There are several reports of the unit starting but then ceasing operation shortly after. Users indicate that the device may power on but fails to maintain movement, suggesting potential issues with the motor or navigation system.
- Troubleshooting Attempts: Users have attempted to resolve these issues by cleaning the device and replacing parts, such as the blue cord, but these efforts often do not yield successful results, indicating a deeper mechanical or electrical problem.
Setup and Usage Issues
Customer Support Issues
Other Issues
Troubleshooting Your Dolphin Proteus Dx4: Manufacturer's Recommendations
Power and Battery Issues
Dolphin Proteus Dx4 – Power Supply Not Working
| Possible Causes | Solutions |
|---|---|
|
|
Dolphin Proteus Dx4 – Power Supply Not Turning On
| Possible Causes | Solutions |
|---|---|
|
|
Movement and Operation Issues
Dolphin Proteus Dx4 – Not Moving
| Possible Causes | Solutions |
|---|---|
|
|
Dolphin Proteus Dx4 – Moving in Circles
| Possible Causes | Solutions |
|---|---|
|
|
Dolphin Proteus Dx4 – Not Turning or Moving in One Direction
| Possible Causes | Solutions |
|---|---|
|
|
Dolphin Proteus Dx4 – Moving but Not Cleaning
| Possible Causes | Solutions |
|---|---|
|
|
Dolphin Proteus Dx4 – Only Cleaning Part of the Pool
| Possible Causes | Solutions |
|---|---|
|
|
Dolphin Proteus Dx4 – Not Climbing Walls
| Possible Causes | Solutions |
|---|---|
|
|
Dolphin Proteus Dx4 – Starts and Then Stops
| Possible Causes | Solutions |
|---|---|
|
|
Cable Issues
Dolphin Proteus Dx4 – Floating Cable Has Kinks
| Possible Causes | Solutions |
|---|---|
|
|
Dolphin Proteus Dx4 Pool Cleaner Not Working?
If you're experiencing issues with your Dolphin Proteus Dx4 pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.
I have a Dolphin x4i. It great for a long time then three days ago I noticed it was in the same place so I took it out of the water and turned on it started to move but had a clicking noise like gears slipping. It would move a foot and reverse and the stop. I had an old 5i for parts so I took it apart but could find no problem.
Issue Category:
(Select a Category)
Ownership Length:
N/A
The device starts, but then stops after a minute or two
Issue Category:
Performance
Ownership Length:
N/A
The drive gear isn’t engaging with the main wheel. It feels like it’s slipping. I swapped the bigger flywheel for the one on the other side and it didn’t change anything. I took off the large track wheel all together and the issue is the same. The small great wheel just turns a bit in each direction then quits.
Help….
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
There is a short coming from the power supply directly from the proteus dx4. We have already bought a replacement controller where the power is controlled and realized that the short was from the cable connected to the machine. How do we proceed?
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
It will go forward for about three feet and then will go backwards for about a foot and then will shut off
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
Just unboxed and put in pool. The robot is not working.
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
My unit wants to stay in one small area. moving forward and backward and then stops. Recently replaced the blue cord. Help
Issue Category:
Performance
Ownership Length:
N/A
Mine is obsessed with a wall and runs the whole cycle, but, no longer runs all over the pool. Impeller is clean. When I move it to another part of the pool it finds a new wall to repeatedly clean. Any suggestions?
Submit Your Own IssueDolphin dx4 pool cleaner not getting power to the vacuum it run a few feet and stop the impeller is clean.
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
One of the wheel tracks came off of my Proteus DX4. Can I just try to stretch it to fit back on? It is pretty stiff and I’m not having much luck with that approach.
Issue Category:
Durability and Reliability
Ownership Length:
N/A
Power and 1,2,3 lights are on and vacuum will not do anything
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
Submit Your Own Issuemy control panel used to light up for one of the 3 settings. Now it does not light up under one of the three but runs. I did not see any troubleshooting solution to get it to light up again. Any recommendations?
Submit Your Own IssueI have the same issue. Did anyone find anything to resolve this issue paying almost $600 for something that only last less than 12 months is not fair to a consumer
Issue Category:
Other
Ownership Length:
N/A
Power supply unit will not allow weekly timer settings.
Issue Category:
Setup and Usage
Ownership Length:
N/A
Our Proteus DX4 runs for about two or three minutes and then it cuts off. Anyone else having this problem?
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
I have the same issue. Did you find a solution? Thanks, John
Submit Your Own IssueControl panel will not turn on
Issue Category:
Power and Charging
Ownership Length:
N/A
Starts and run for a few seconds and then stops
Issue Category:
Technical Malfunctions
Ownership Length:
N/A