Polaris Epic 8640 Troubleshooting

User Reported Polaris Epic 8640 Problems

  • Turns off immediately
  • Hose tangles
  • Mode selection issue
  • Not starting
  • Unresponsive unit
  • Circling behavior
  • Connection problems
  • Lack of solutions
  • Age-related issues
  • Cleaning inefficiency
➤ I have problems with my Polaris Epic 8640

Most Common Polaris Epic 8640 Reported Problems

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Technical Malfunction Issues

Power and Charging Issues

Performance Issues

Setup and Usage Issues

Customer Support Issues

Other Issues

Troubleshooting Your Polaris Epic 8640: Manufacturer's Recommendations

Movement and Operation Issues

Polaris Epic 8640 – Does Not Stay on Pool Surface or Floats Excessively

Possible Causes Solutions
  • There is air trapped inside the cleaner housing.
  • The filter canister is full or dirty.
  • Remove cleaner from pool and re-submerge.
  • Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner.

Polaris Epic 8640 – Not Climbing Walls

Possible Causes Solutions
  • The filter canister is full or dirty.
  • Confirm appropriate pool chemistry.
  • Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner.
  • Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.

Polaris Epic 8640 – Not Moving

Possible Causes Solutions
  • Not connected to electricity.
  • Cycle not started.
  • Reset needed.
  • Check that the outlet to which the control box is connected is receiving electricity.
  • Press the Start button to initiate a cleaning cycle.
  • Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Technical Support at 1-800-822-7933.

Polaris Epic 8640 – Cable Tangling in the Pool

Possible Causes Solutions
  • Cable is not spread evenly in the water.
  • Verify the floating cable enters the water near the middle of the pool length. Spread all of the floating cable carefully in the pool, ensuring there are no kinks or coils. Ensure the cable is not too tightly wrapped or coiled when storing. If the problem persists, lay the cable straight in the sun to relax it and remove kinks.

Performance Issues

Polaris Epic 8640 – Not Cleaning the Pool Effectively

Possible Causes Solutions
  • Filter canister is full or dirty.
  • Brushes are worn.
  • Cable is excessively tangled.
  • Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner.
  • Check the wear indicator(s). Contact your local dealer for spare parts.
  • Untangle the twisted cord and lay in sun to reduce memory.

Polaris Epic 8640 Pool Cleaner Not Working?

If you're experiencing issues with your Polaris Epic 8640 pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.

  3. Our Polaris EPIC 8640 turns on when plugged in and then immediately shuts off. I have checked all the connections as well as all of the forums. Has anyone else had this issue and may know what the solution is? Used first in the summer of 2023.

    Reply Submit Your Own Issue

  4. My Polaris Epic 8650 has been working great and was working yesterday afternoon.
    The unit is plugged in and clean – the unit will not start working. We have unplugged the control
    unit and waited a couple minutes and plugged it back in and still not working. tried unplugging the comm connection and plugged it back in – not working.
    Any help would be greatly appreciated. The is the start of our second season.

    Reply Submit Your Own Issue

Submit an Product Issue for Polaris Epic 8640

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