Polaris Atlas Troubleshooting

The Polaris Atlas Cleaner does not move or moves slowly.

Solution:

• Confirm that the main drain is closed.
• Check wheel speed to verify proper flow. Refer to section, “Check for Proper Flow.”
• Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks.
• Clean or backwash filter and empty pump basket.
• Check for debris caught in the engine. Refer to section, “Remove Debris from Engine”.
• Switch cleaner to large debris cleaning mode. Refer to section, “Cleaner Vacuum Modes”.
• Check for air in system. If water level in pump basket drops or you see excessive air bubbles in the pump basket or coming from the return lines, there is air in the system. Check hose connections, tighten all fittings at pump and check o-ring at pump basket for wear.
• For skimmer installations, check the Flowkeeper™ to make sure that it can move freely with the water flow.

The Polaris Atlas Cleaner pattern does not cover entire pool.

Solution:

• Confirm proper hose length for your pool. Refer to section, “Determine Correct Hose Length.”
• Count wheel rotations to verify proper flow. Refer to section, “Check for Proper Flow”. Adjust flow if necessary.
• Ensure return line fittings are directed downward. Add a return diverter if necessary.
• Make sure hose is not kinked or coiled. Lay in sun to straighten if necessary.
• Ensure the float is approximately 9” from the cleaner head when installed on the leader hose (h).
• Observe cleaner for more than five (5) minutes and ensure that each drive track is periodically reversing direction. If it is not, contact dealer or service center for help.

The Polaris Atlas Cleaner gets stuck at steps.

Solution:

• Observe cleaner for more than five (5) minutes and ensure that each drive track is periodically reversing direction. If it is not, contact you dealer or service center for help.
• Ensure the swivel on top of the cleaner rotates freely.
• Count wheel rotations to verify proper flow. Refer to section, “Check for Proper Flow”. Adjust flow if necessary.
• Confirm proper hose length for your pool. Refer to section, “Determine Correct Hose Length.”

The Polaris Atlas Cleaner won’t climb walls.

Solution:

• Count wheel rotations to verify proper flow. Refer to section, “Check for Proper Flow”. Adjust flow if necessary.
• Verify hose float is positioned approximately 9″ from cleaner

The Polaris Atlas Cleaner riding on its side.

Solution:

• Verify hose float is positioned approximately 9″ from cleaner.