Polaris Alpha Iq+ Error Codes
The cleaner status and any relevant condition will be displayed on the control unit and/ or in the iAquaLink™ app.
Control Unit
Display |
In-App Display |
Solution |
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1
2
3
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- Pump Motor
- Traction Motor Right
- Traction Motor Left
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- Check for corrosion or bent pins in the power cable connection area.
- Turn each wheel one quarter turn in one direction repeatedly until rotation is smooth. Repeat, turning wheels in the opposite direction until rotation is smooth.
- If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
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4
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- Check for small debris or hair in the fan impeller.
- Thoroughly clean the filter canister.
- If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
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5
6
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- Drive Motor Consumption Right
- Drive Motor Consumption Left
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- Thoroughly clean the filter canister.
- Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
- If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
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7
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- Turn cleaner power off, then submerge cleaner according to correct procedure.
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8
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- Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
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9
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- Cleaner has completed a cleaning cycle. This is not
an error. No action required.
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10
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- Turn cleaner power off and on again to reset.
- Check floating cable connection to the control unit.
Check for corrosion or bent pins at the connection point.
- If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
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11
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- Contact approved service station for replacement.
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N/A
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- Check that the control unit is plugged into a GFCI outlet and that the LAN/WEB icons on the box are illuminated.
- If not, go through the set-up steps to reconnect to the home router or press the Wi-Fi to Phone button to connect the system in 15-minute Wi-Fi to Phone mode. Check that the router is in close enough range to the control unit. Install a Wi-Fi extender if necessary.
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The Polaris Alpha Iq+ Lights on control box flash after pressing Start/Stop
| Cause |
Solution |
- Floating cable not connected
|
- Unplug and then reconnect the floating cable to the control box.
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- Cleaner not fully submerged.
|
- Remove cleaner from pool and re-submerge
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- Poor connection or need to restart cycle.
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- Unplug the control unit and reconnect to a GFCI outlet. Press “Start” to begin a new cycle.
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- Propeller or wheels may be jammed and not turning correctly
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- Contact your local retailer to request a diagnostic review. If the problem is not resolved, contact Polaris Technical Support at 1-800-822-7933.
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The Polaris Alpha Iq+ flashing lights appear on the control unit during the cleaning cycle.
| Cause |
Solution |
- Cleaner not fully submerged
|
- Remove cleaner from pool and re-submerge.
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The Polaris Alpha Iq+ cleaner does not stay on the pool surface or is floating excessively.
| Cause |
Solution |
- There is air trapped inside the cleaner housing.
|
- Remove cleaner from pool and re-submerge.
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- The filter canister is full or dirty
|
- Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
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The Polaris Alpha Iq+ cleaner is not climbing walls.
| Cause |
Solution |
- The filter canister is full or dirty.
|
- Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see: Clean the Filter Canister).
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- See: Replacing Wear Parts
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- Confirm appropriate pool chemistry
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- Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.
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The Polaris Alpha Iq+ cleaner is not moving
| Cause |
Solution |
- Not connected to electricity.
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- The outlet the control unit is connected to, is not supplying electrical power. Check that the outlet to which the control unit is connected is receiving electricity.
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- Press the Start button to initiate a cleaning cycle.
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- Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Polaris Technical Support at 1-800-
822-7933.
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The Polaris Alpha Iq+ floating cable has excessive tangling
| Cause |
Solution |
- Too much cable in the water.
|
- Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck. (See: Install and Submerge the Cleaner)
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- Untangle the twisted cord and lay in sun to reduce memory. (See: Cord Tangling).
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The Polaris Alpha Iq+ cleaner is not cleaning the pool effectively.
| Cause |
Solution |
- Filter canister is full or dirty
|
- Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
|
|
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- Check the wear indicator(s)
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- Cable is excessively tangled
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- Untangle the twisted cord and lay in sun to reduce memory.
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My Polaris IQ runs fine in floor cleaning mode. Any other mode, it seems to run fine for a short period of time, then spend the rest of the cleaning cycle in the deep end cleaning about a 15 sq ft area. WHen in Smart mode, it seems to go from one end of pool to other end, then side to side, and then goes to the deep end and cleans a 4 X 4 area. Any thoughts?
Issue Category:
Performance
Ownership Length:
N/A
I have a Polaris IQ plus. The machine works well but does not go off when the timer is done. The machine still keeps vacuuming.
Any suggestions
Thanks
Submit Your Own IssueNick
I plug in my Polaris and the screen is on. As soon as I put the Polaris in the water and press start the screen turn off/blank? This unit is not even a year old.
Submit Your Own IssuePowered on, checked outlet. Checked all connections, checked flow, etc. Error 10, communication error.
Submit Your Own IssueMy filter cartridge seems to be stuck. I cannot remove it
Submit Your Own IssueWe brought a home a demo unit Alpha iQ+ and set it up with the internet and app. Today we purchased the unit but am having a hard time getting it to connect to the internet or Bluetooth. Do I need to remove the previous unit before loading the new one ??
Submit Your Own IssueThis product is not usable due to the iAqualink app constantly crashing when attempting to access the robot controls. This is happening on an iPhone 15 Pro Max running iOS 17.4.1. I’ve contacted support multiple times and still no resolution. I purchased this unit so I could clean my pool and control its operation using my phone. The support received or lack there of is very disappointing.
Here is a sample:
Submit Your Own Issue