The Dolphin E10 has a total of 17 reported issues across 5 categories. The most common categories are Performance (6 issues) and Technical Malfunctions (5 issues). Frequently reported problems include movement failures, where the unit only operates for a brief period before stopping, and power issues, with many users experiencing difficulties in turning the device on or erratic behavior. Notable trends indicate significant electrical faults, evidenced by circuit breakers tripping when plugged in, alongside navigation inconsistencies that lead to ineffective cleaning and operational failures, suggesting potential design flaws in the robot.
Dolphin E10 Troubleshooting
User Reported Dolphin E10 Problems
- Stops after short run
- GFI tripping issues
- Poor suction performance
- Moves in circles
- Filter door opens
- Track falls off
- Flips upside down
- Power supply malfunctions
- Misses large areas
- Navigation reset needed
Most Common Dolphin E10 Reported Problems
Technical Malfunction Issues
Multiple users report issues with the Dolphin E10, primarily related to movement failures, electrical problems, and operational inconsistencies, often despite attempts to troubleshoot and clean the device.
- Movement Failures: Several users have noted that the E10 moves for a very short duration (approximately 5-10 seconds) before stopping completely. This problem is frequently mentioned and persists even after users attempt to troubleshoot or clean the unit.
- Power and Electrical Issues: Reports indicate that some units fail to turn on or exhibit erratic behavior, such as running briefly before shutting down. Users have experienced situations where the power supply light remains on, but the robot ceases to function.
- Filter Box Malfunctions: A user reported that the filter box door opens unexpectedly, which could lead to operational inefficiencies. This issue appears to be less common but still noteworthy among users.
- General Failure to Operate: A recurring theme is the inability of the unit to operate effectively, with users stating that it may turn on but fails to move or clean properly, regardless of the condition of the vacuum unit or absence of debris.
Power and Charging Issues
Multiple users report issues with the Dolphin E10, primarily related to power failures and electrical malfunctions, with many experiencing the unit not turning on or tripping breakers when plugged in.
- Power Failure: Numerous users indicate that the Dolphin E10 fails to turn on, with the unit momentarily lighting up before shutting off. This issue is prevalent among devices that are less than 12 months old.
- Breaker Tripping: Several reports highlight that the power supply causes circuit breakers to trip when plugged in, suggesting significant electrical faults that may pose safety concerns.
- Inconsistent Startup Behavior: Users have noted that the unit occasionally shows signs of powering on, such as momentary lights, yet fails to maintain operation, indicating potential internal component issues.
- User Troubleshooting Attempts: Many users have attempted basic troubleshooting measures, such as checking connections and resetting the device, but these efforts often do not resolve the issues.
Performance Issues
Multiple users report issues with the Dolphin E10, primarily related to movement inconsistencies, vacuuming inefficiencies, and operational failures, often despite following troubleshooting steps.
- Movement Inconsistencies: Users frequently note that the robot unexpectedly surfaces or turns in circles, indicating potential problems with its navigation system. Some reports suggest that only one side of the track is functioning properly.
- Vacuuming Inefficiencies: Many users express frustration with the robot’s inability to effectively vacuum, with debris remaining on the pool bottom despite using both filter baskets. This issue seems prevalent, even after multiple cleaning cycles.
- Flipping Upside Down: A specific concern among users is that the Dolphin E10 flips upside down during operation, which has not been a common issue in the past.
- General Operational Failures: Users report that the robot has always missed large areas of the pool, leading to dissatisfaction with its performance, especially considering the investment made in the device.
Setup and Usage Issues
Customer Support Issues
Other Issues
Troubleshooting Your Dolphin E10: Manufacturer's Recommendations
Power and Battery Issues
Dolphin E10 – Power Supply or Switch LED Not Working
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Dolphin E10 – Red Light on Power Supply
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Dolphin E10 – Breaker Trips When Plugged In
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Movement and Operation Issues
Dolphin E10 – Pool Cleaner Does Not Move
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Dolphin E10 – Moves in Circles
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Dolphin E10 – Cleaner Stops Mid-Cycle
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Dolphin E10 – Does Not Climb Walls
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Dolphin E10 – Moves in One Direction Only
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Dolphin E10 – Throws Breaker
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Performance Issues
Dolphin E10 – Not Cleaning Pool Effectively
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Dolphin E10 – Only Cleaning Part of the Pool
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Dolphin E10 – Kinks in Floating Cable
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Dolphin E10 – Performing Wheelies
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Dolphin E10 – Adjusting Track Tension
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Dolphin E10 Pool Cleaner Not Working?
If you're experiencing issues with your Dolphin E10 pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.
MY DOLPHIN E10 is normally doing the floor and 40cm of the walls.
suddenly now he is coming up to the surface of the water, next doing a part of flooring and back up to wal to the upside of the water.
its never being doing this. what is this problem?
Issue Category:
Performance
Ownership Length:
N/A
Robot stays in small area and just turns around in circles. It appears that only one side of the track is turning.
Issue Category:
Performance
Ownership Length:
N/A
My dolphine10 keeps tripping GFI- I thought it was the power supply but I unplugged the vacuum unit and tried it without vacuum and it does not trip, so I am asu Ming it’s the vacuum unit itself. What options are an available to fix it?
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
Debris is in the seams where the handle is at. This is on the same end as the propeller. Dolphin is not vacuuming like it should. What could be wrong?
Issue Category:
Performance
Ownership Length:
N/A
I just bought an e10 from Amazon yesterday, once I plug it in and press the power button it runs for about 10 seconds then the blue light turns off.
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
It is not turning on.
Issue Category:
Power and Charging
Ownership Length:
N/A
We got a used dolphin E10, is there a way to remap the pool, or reset the navigation to map a new pool?
Issue Category:
Setup and Usage
Ownership Length:
N/A
Brand new E10, turns on for a few seconds and won’t move at all. Suction works. No debris…
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
My e10 moves forward and backward for a very short while. Then it stops. Power supply light stays on.
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
My Echo does the same!!!!! forward for 3 sec, back for a second, then stops. I’ve cleaned out the filter, the propeller, the track, cleaned it all!!! No movement accept the forward 3, 1 back dance. How do I fix this???!!!!
Submit Your Own IssueDid you figure this out? Mine does the same thing!
Mine does to just bought it . It’s pissing me off lol I have it in the pool for over an. Hour I check it and very little it sucked up but everyone else’s is kicking but with sucking like what the heck Is wrong with this thing
I took mine apart, cleaned everything, put it back in the pool and start in one direction, change directions and then stop after like 1 second. took it out, plugged it in runs in both directions fine, put it back in the pool and one direction, then another for 1 sec and stop. I was looking at the trouble shooting guide – “unplug from outlet for 30 seconds and then plug back in, resets unit”…needless to say that should be the FIRST Troubleshooting suggestion because it’s working like the day I bought it.
Submit Your Own IssueJust bought it used it one time and the door keeps opening on the filter box.
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
The right side track falls off. I bought new tracks and it still falls off.
Is there a way to adjust tention on tracks
Issue Category:
Durability and Reliability
Ownership Length:
N/A
The thing is less than 12 months old and it won’t turn on. I press the switch and it momentarily lights up then turns off.
Issue Category:
Power and Charging
Ownership Length:
N/A
Ever since we bought it it always misses large areas and we have done all of the troubleshooting steps to no avail.
Issue Category:
Performance
Ownership Length:
N/A
We have both filter baskets. The ultra fine that came with it(waste). Paid another $100 for the better accordian filter. Worked fantastic last year. This year even with running 2 x in a row dirt is still on pool bottom. For this amount of $$ it should still work great 5 years later. This is only year 1.
Issue Category:
Performance
Ownership Length:
N/A
Power supply won’t turn on
Issue Category:
Power and Charging
Ownership Length:
N/A
Why does my E10 flip upside down?
Issue Category:
Performance
Ownership Length:
N/A
Throws breaker when plugged in.
Issue Category:
Power and Charging
Ownership Length:
N/A
Lately, I’ve been facing an issue where the GFCI keeps tripping whenever I connect the battery. I’m unsure of the exact reason behind this problem, but I’ve discovered a peculiar workaround. If I simply connect the battery and allow it to charge for an hour before attaching the dolphin cord, the pool cleaner operates smoothly without triggering the outlet’s tripping mechanism.
Submit Your Own Issue