Dolphin Active 10 Troubleshooting

What should I do if my Dolphin Active 10 starts and then stops?

If your Dolphin Active 10 begins its cleaning cycle but then unexpectedly stops, consider these troubleshooting steps:

• Inspect the Power Supply: Ensure that the power supply is functioning properly. Check that it is plugged in and switched ON, as any power interruption can cause the cleaner to stop.
• Look for Overheating: The cleaner may have an automatic shut-off feature if it overheats. Allow it to cool down for a while before trying to restart it.
• Check the Filter Basket: A clogged filter basket can hinder performance. Clean the filter basket thoroughly to ensure proper water flow and operation.

What can I do if the power supply or its switch LED on my Dolphin Active 10 are not working?

If you notice that the power supply or its switch LED is not functioning, here are some steps to take:

• Verify Power Source: Check if there is voltage in the power socket. If not, try plugging the power supply into a different outlet.
• Ensure Proper Connection: Make sure that the power cable is securely connected to the power supply inlet. A loose connection can prevent the unit from powering on.
• Reset the Power Supply: Turn the power supply off, wait for about 30 seconds, and then turn it back on to see if that resolves the issue.

What should I do if my Dolphin Active 10 pool cleaner does not move?

If your Dolphin Active 10 is stationary and not moving, consider the following troubleshooting steps:

• Check the Floating Cable Connection: Ensure that the floating cable is securely connected to the power supply outlet. A loose connection can prevent movement.
• Inspect for Obstructions: Look for any debris or obstacles in the pool that may be blocking the cleaner’s path. Clear any found obstructions to allow for movement.
• Examine the Impeller: Unplug the power supply and check the impeller for any debris that may be stuck. Clean it if necessary to restore movement.

What can I do if my Dolphin Active 10 pool cleaner is moving in circles?

If your Dolphin Active 10 is only moving in circles, try these troubleshooting steps:

• Inspect the Power Supply Position: Ensure that the power supply is positioned correctly to allow the cleaner to navigate the entire pool area. An improper position can limit its range.
• Check for Debris: Look for any debris stuck in the impeller or wheels. Clear any blockages to allow for proper movement.
• Verify Cable Length: Ensure that there is enough slack in the floating cable for the cleaner to move freely. Adjust the cable if necessary.

What should I do if my Dolphin Active 10 pool cleaner does not turn or only moves in one direction?

If your Dolphin Active 10 is not turning or is only moving in one direction, consider these steps:

• Inspect for Debris: Check for any debris stuck in the impeller or impeller cover. Remove any blockages to restore full movement capabilities.
• Examine the Tracks: Ensure that the tracks or wheels are not obstructed. Clear any debris that may be preventing them from functioning properly.
• Check the Power Supply: Make sure the power supply is positioned correctly to allow the cleaner to navigate the entire pool area.

What can I do if my Dolphin Active 10 pool cleaner moves but does not clean the pool?

If your Dolphin Active 10 is moving but not effectively cleaning the pool, try the following:

• Clean the Filter Basket: A clogged filter basket can affect the cleaner’s ability to pick up debris. Clean the filter basket thoroughly to ensure optimal performance.
• Inspect the Impeller: Check for any debris stuck in the impeller or impeller cover. Remove any blockages to improve cleaning efficiency.
• Verify Water Conditions: Ensure that the pool water is within the appropriate chemical levels, as improper levels can affect cleaning performance.

What should I do if my Dolphin Active 10 cleans only part of the pool?

If your Dolphin Active 10 is only cleaning part of the pool, consider these troubleshooting steps:

• Check Power Supply Positioning: Make sure the power supply is positioned correctly to allow the cleaner to reach all areas of the pool.
• Inspect the Floating Cable: Ensure that there is enough slack in the floating cable for the cleaner to reach all parts of the pool. Adjust the cable if necessary.
• Clean the Filter Basket: A clogged filter basket can limit the cleaner’s effectiveness. Clean it to ensure optimal performance.

What can I do if the floating cable on my Dolphin Active 10 has kinks?

If you notice kinks in the floating cable of your Dolphin Active 10, here are some steps to address the issue:

• Unwind the Cable: Stretch the floating cable out completely and let it sit for at least a day in the sun to help remove kinks.
• Check for Obstructions: Ensure that the cable is free of any tangles or obstructions that may restrict movement.
• Store Properly: When not in use, roll up the cable carefully to avoid kinks in the future.

What should I do if my Dolphin Active 10 pool cleaner doesn’t climb the walls?

If your Dolphin Active 10 is not climbing the walls of the pool, consider these troubleshooting steps:

• Inspect the Filter Basket: A clogged filter basket can affect the cleaner’s ability to climb. Clean the filter basket to ensure optimal performance.
• Check Water Conditions: Ensure that the pool water is within the appropriate chemical levels, as improper levels can make the walls slippery and hinder climbing.
• Examine the Impeller: Check for any debris stuck in the impeller or impeller cover. Remove any blockages to improve climbing ability.