Dolphin Escape Troubleshooting

User Reported Dolphin Escape Problems

  • Power not turning on
  • Connectivity problems
  • Frequent errors
  • Battery life concerns
  • Software glitches
  • Difficulty with setup
  • Maintenance issues
  • Poor customer support
  • Overheating issues
  • Limited functionality
➤ I have problems with my Dolphin Escape

Most Common Dolphin Escape Reported Problems

Power and Charging
1 issues

Technical Malfunction Issues

Power and Charging Issues

Performance Issues

Setup and Usage Issues

Customer Support Issues

Other Issues

Troubleshooting Your Dolphin Escape: Manufacturer's Recommendations

Power and Battery Issues

Dolphin Escape – The power-supply or its switch led are not working

Possible Causes Solutions
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • The power cable is not well connected into the power supply inlet.
  • Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply off. Wait 30 seconds then turn it back on.

Movement and Operation Issues

Dolphin Escape – The Dolphin Escape does not move

Possible Causes Solutions
  • The floating cable is not well connected into the power supply outlet.
  • An obstacle blocks the impeller, tracks or wheels.
  • Check that the floating cable is securely connected all the way into the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller. Verify that nothing blocks the tracks or wheels.

Dolphin Escape – The Dolphin Escape Pool Cleaner is moving in circles

Possible Causes Solutions
  • Clogged filter basket/canister.
  • Debris stuck in the impeller-house or impeller-cover.
  • Power supply incorrectly positioned.
  • Algae or pool water is out of Spec.
  • Clean the filter basket/canister.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).
  • Place power supply in a position so that the Pool Cleaner can freely reach all the pool area.
  • Correct pool and water conditions.

Dolphin Escape – The Dolphin Escape Pool Cleaner does not turn or moves in one direction only

Possible Causes Solutions
  • Debris stuck in the impeller-house or impeller-cover.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).

Dolphin Escape – The Dolphin Escape Pool Cleaner moves but does not clean the pool

Possible Causes Solutions
  • Clogged filter basket/canister.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket/canister.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).

Dolphin Escape – The Dolphin Escape Pool Cleaner cleans only part of the pool

Possible Causes Solutions
  • Power supply incorrectly positioned.
  • Not enough floating is released for the correct operation of the Pool Cleaner.
  • Place the power supply in a position so that the Pool Cleaner can freely reach all the pool area.
  • Check that there is enough slack in the floating cable for the Pool Cleaner to reach all of the pool.
  • Clean the filter basket/canister.

Cable and Cleaning Issues

Dolphin Escape – The Dolphin Escape floating cable has kinks

Possible Causes Solutions
  • Clogged filter basket/canister.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket/canister.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).
  • To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.

Dolphin Escape – The Dolphin Escape Pool Cleaner doesn’t climb the walls

Possible Causes Solutions
  • Clogged filter basket/canister.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket/canister.
  • Check the level of the chemicals of the water. Improper levels may allow the growth of algae making the walls slippery. If so, adjust the levels and scrub the walls.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).

Dolphin Escape Pool Cleaner Not Working?

If you're experiencing issues with your Dolphin Escape pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.

Submit an Product Issue for Dolphin Escape

The maximum upload file size: 10 MB. You can upload: image. Links to YouTube, Facebook, Twitter and other services inserted in the comment text will be automatically embedded. Drop file here