The Dolphin Nautilus CC Plus has a total of 15 reported issues across 4 categories. The most common categories are Technical Malfunctions (11 issues) and Power and Charging (2 issues). Users frequently report movement failures, with the robot often stopping or reversing after only a few seconds of operation. Additionally, there are concerns regarding power and electrical issues, where the unit appears to be powered but fails to respond. Notable trends indicate a pattern of operational inconsistencies, including flashing lights and a general inability to function properly, suggesting potential internal component failures.
Dolphin Nautilus CC Plus Troubleshooting
User Reported Dolphin Nautilus CC Plus Problems
- Not moving at all
- Track belt issues
- Stops after short distance
- Power supply problems
- Gets stuck on steps
- Electrical cord failures
- Fan not turning
- Slow operation
- Resetting difficulties
- Water leakage issues
Most Common Dolphin Nautilus CC Plus Reported Problems
Technical Malfunction Issues
Multiple users report issues with the Dolphin Nautilus CC Plus, primarily related to movement failures, electrical problems, and operational inconsistencies, often despite attempts to troubleshoot and clean the device.
- Movement Failures: A significant number of users experience the robot moving only briefly (5-10 seconds) before stopping or reversing. This issue is frequently reported, with users noting that the cleaner either fails to move at all or only progresses a short distance before ceasing operation.
- Power and Electrical Issues: Several reports indicate that while the power source shows operational status, the unit itself does not respond appropriately. Users have noted situations where the control panel lights are on, yet the cleaner fails to move, suggesting potential internal electrical faults.
- Flashing Lights and Malfunctions: Instances of the unit powering on with flashing lights, followed by a complete failure to move, have been noted. This points to possible motor or internal component failures that prevent normal operation.
- General Failure to Operate: A recurring theme is the inability of the unit to function properly. Users report that despite cleaning and checking for debris, the robot may turn on but does not move, highlighting a common frustration with the device’s reliability.
Power and Charging Issues
Performance Issues
Setup and Usage Issues
Customer Support Issues
Other Issues
Troubleshooting Your Dolphin Nautilus CC Plus: Manufacturer's Recommendations
Movement and Operation Issues
Dolphin Nautilus CC Plus – Cable Twisting or Coiling Up
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Dolphin Nautilus CC Plus – Moving in Circles
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Dolphin Nautilus CC Plus – Not Sinking
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Dolphin Nautilus CC Plus – Motor Not Working
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Dolphin Nautilus CC Plus – Flipping on Its Side
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Dolphin Nautilus CC Plus – Starts and Stops
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Dolphin Nautilus CC Plus – Gets Hung Up on a Step
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Dolphin Nautilus CC Plus – Not Moving
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Maintenance and Care Issues
Dolphin Nautilus CC Plus – Risks of Leaving in Pool
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Dolphin Nautilus CC Plus Pool Cleaner Not Working?
If you're experiencing issues with your Dolphin Nautilus CC Plus pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.
Shows electrical is working but Dolphin not working.
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
I have had my Nautilus Dolphin for 1/5 years. It has worked beautifully but now will not move at all. I’ve cleaned it, taken it out of the pool and re-submerged and it still will not work. Please help!
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
My dolphin CC plus is having issues with the track belt coming off the roller on the drive side. I have replaced the tracks and rollers with a tune-up kit. The issue seemed to be solved for a couple of weeks and has now started having the issue again. It’s always the same side and the same roller. I swapped the rollers around to no avail. I don’t see anything amiss. I have ordered two new wheel tubes, is there anything else that could be a problem? Thank you for your Time.
Issue Category:
Durability and Reliability
Ownership Length:
N/A
Is there any way to RESET the pool cleaner? Ours just stopped working 1 week ago. The power source shows power…but the fan on the unit itself isn’t turning.
It’s 2 years old — so is this a common problem?
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
Turns on goes forward stops then goes backwards then stops. Total of 10 seconds
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
It’s only 2 years old and won’t move in the water this us ridiculous
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
Our new Dolphin Nautilus gets hung up on a step. Anything we can adjust to correct this problem?
Issue Category:
Performance
Ownership Length:
N/A
Doesn’t matter if you select 1, 2 or 3 hours. The Nautilus CC Plus will only move about 10″ forward. Shuts off after that. Any help appreciated.
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
Power supply comes on like normal, select 1,2 or 3 but then the actual cleaner isn’t receiving the power so nothing hapoening in the pool. I took it out and dried it for two days – still nothing?
Issue Category:
Power and Charging
Ownership Length:
N/A
It was running very slow and then just stopped working
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
On the power supply box, the power comes on blue lights, light up for about three seconds, and then shut down
Issue Category:
Power and Charging
Ownership Length:
N/A
HOW DID YOU FIX IT KEVIN?
Submit Your Own IssueWater is coming up from the machine like it’s trying to move but it’s not moving
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
Mine powers on and will move like 5 feet then stop. It does not power off just won’t move anymore. If I power off and wait a while then try again the same happens.
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
Mine has the same problem. It moves few feet and stops.
Submit Your Own IssueIf I pull it out off water and place it upside down, power on, it moves back and forth for long time no problem.
The unit powers on….the three blue lights come on and off three times….then nothing.
Power light(s) or on.
Cable has been checked extensively.
We get 29v going all the way from the PSU to the motor unit.
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
Hi Jeremy, I have a Dolphin Active 30 , after the unit stops in the pool, leave the robot in the pool and discount the blue cable at the power supply and test for your 29 volts output at the supply. I want to see if you have still have 29 volts output. Just curious. Do this test away from the pool please..
Safety issue.
Thank you,
Submit Your Own IssuePaul
Did you ever get an answer. Mine is doing the same thing.
Submit Your Own IssueI recently replaced my electrical cord on my Nautilus CC plus pool cleaner that I bought from a retailer they suggested with the appropriate EOM part. Now my cleaner works for about 20 mins then stops, or, once it gets on it side it seems to want to stop working. Any hints on what’s going on?
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
This dolphin worked great for one year & half now it has all the same symptoms as all the others people are reporting… I’ve done everything I was told to do… Reset, replaced parts and nothing but wasted my money. No more.
Submit Your Own Issue