The Dolphin Nautilus CC Supreme has a total of 8 reported issues across 4 categories. The most common categories are Technical Malfunctions (5 issues) and Durability and Reliability (2 issues). Frequently reported problems include persistent operation issues, where the unit continues running even after the cycle has ended, and movement failures, with users noting it fails to move when submerged. Additionally, electrical and connectivity problems are prevalent, often linked to unresponsiveness after power cord damage. A notable trend is the appearance of a solid red light on the power supply, indicating potential internal component failures.
Dolphin Nautilus CC Supreme Troubleshooting
User Reported Dolphin Nautilus CC Supreme Problems
- Belts keep coming off
- Loose wheel
- Continuous running issue
- Jammed filter
- Red light, no movement
- Device not responding
- Tracks falling off
- Power on, no movement
- Not working underwater
- Impeller not churning
Most Common Dolphin Nautilus CC Supreme Reported Problems
Technical Malfunction Issues
Multiple users report issues with the Dolphin Nautilus CC Supreme, primarily related to persistent operational failures, electrical problems, and difficulties in stopping the unit, often despite various troubleshooting efforts.
- Persistent Operation Issues: Several users experience the robot continuing to run even after the cycle time has ended or after the power supply is turned off. This issue is notable as it requires users to unplug the device to stop it, indicating a potential malfunction in the control system.
- Movement Failures: Users report that the unit fails to move when submerged, despite passing self-tests when out of the water. This suggests a disconnect between operational modes, with the impeller not functioning properly during underwater operation.
- Electrical and Connectivity Problems: Reports indicate that the unit may become unresponsive after incidents such as damage to the power cord. Users have noted that even after replacing the cord, the device does not respond, hinting at possible internal electrical faults.
- Indicator Lights and Malfunctions: A common issue is the appearance of a solid red light on the power supply, which often correlates with the unit not moving. This suggests potential motor or internal component failures that prevent proper operation.
Power and Charging Issues
Performance Issues
Setup and Usage Issues
Customer Support Issues
Troubleshooting Your Dolphin Nautilus CC Supreme: Manufacturer's Recommendations
Power and Battery Issues
Dolphin Nautilus CC Supreme – Power Supply or Switch Not Working
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Dolphin Nautilus CC Supreme – Red Light on Power Supply, Not Moving
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Movement and Operation Issues
Dolphin Nautilus CC Supreme – Moving in Circles
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Dolphin Nautilus CC Supreme – Not Turning or Moving in One Direction
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Performance Issues
Dolphin Nautilus CC Supreme – Moving but Not Cleaning
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Dolphin Nautilus CC Supreme – Only Cleaning Part of the Pool
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Remote Control Issues
Dolphin Nautilus CC Supreme – Remote Control Not Working
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Operational Issues
Dolphin Nautilus CC Supreme – Starts and Then Stops
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Dolphin Nautilus CC Supreme – Tracks Falling Off
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Dolphin Nautilus CC Supreme Pool Cleaner Not Working?
If you're experiencing issues with your Dolphin Nautilus CC Supreme pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.
My Dolphin Nautilus CC Supreme does not stop running even when cycle time is over. It keeps running even after I shut down a power supply. To stop it I have to unplug it, but it starts running immediately after I plug it in, without power supply on. I don’t know how to stop it.
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
The filter is jammed into the robot and I can’t get it out to clean it. Caught on something.
Issue Category:
Setup and Usage
Ownership Length:
N/A
red light on and unit not moving
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
Our Natulius CC Supreme was plugged in and in the pool (but not on), when my ran over the power cord with the lawn mower. We purchased the original manufacturer replacement cord. After replacing the cord, the vacuum will not run. The app shows device is not responding. Any thoughts?
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
My tracks keep falling off. Can they be adjusted?
Issue Category:
Durability and Reliability
Ownership Length:
N/A
The right track belt keeps coming off. Can this be tightened or does it just need to be replaced?
Issue Category:
Durability and Reliability
Ownership Length:
N/A
Belts keep coming off
Submit Your Own IssueOne wheel loose
Power on and no movement
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
Our Dolphin CC Supreme just started to not work when underwater.
I flipped it over out of the pool and it DOES perform the self-test, with the tracks moving in both directions, but when I submerse it and try to run it, nothing happens! I don’t see the impeller churning the water like I usually do and the power supply throws a solid RED after a few seconds .The mpeller blade moves easily when I checked/cleaned around it. Any ideas? Thanks!
Issue Category:
Technical Malfunctions
Ownership Length:
N/A