Pentair Prowler 930 Troubleshooting

User Reported Pentair Prowler 930 Problems

  • Power light turns red
  • Device not moving
  • Wi-Fi connectivity issues
  • App synchronization problems
  • Robot shuts off
  • Power supply errors
  • Switch replacement needed
  • Error processing request
  • Unit turns off on stairs
  • Green light instead of blue
I have problems with my Pentair Prowler 930

Most Common Pentair Prowler 930 Reported Problems

Technical Malfunctions
1 issues

Technical Malfunction Issues

Power and Charging Issues

Performance Issues

Setup and Usage Issues

Customer Support Issues

Other Issues

Troubleshooting Your Pentair Prowler 930: Manufacturer's Recommendations

Movement and Operation Issues

Pentair Prowler 930 – Cable Twisting or Coiling Up

Possible Causes Solutions
  • Obstruction in pool
  • Gets stuck on main drain cover
  • Excess cable in the pool
  • Remove any obstructions from the pool
  • Turn off the pump and install a main drain cover ring if the cleaner is getting stuck
  • Straighten the cable and lay it in the sun to relax coils
  • Remove excess cable from the pool

Pentair Prowler 930 – Moving Around in Circles

Possible Causes Solutions
  • Dirt in moving parts
  • Worn tracks
  • Incorrect power supply position
  • Algae in pool
  • Remove dirt from moving parts
  • Replace worn tracks through your dealer
  • Reposition the power supply so that the cleaner can reach all walls
  • Address pool and water conditions to reduce algae

Pentair Prowler 930 – Does Not Reach All Areas of Pool

Possible Causes Solutions
  • Power supply positioned incorrectly
  • Cleaner does not climb walls
  • Algae on walls and floor
  • Pool filter and pump running
  • Adjust the position of the power supply
  • Investigate reasons for the cleaner not climbing walls
  • Brush and clean walls to remove algae
  • Turn off pool filter and pump during cleaning cycles

Pentair Prowler 930 – Does Not Climb Walls

Possible Causes Solutions
  • Cleaner is too heavy/light
  • Algae on walls
  • Improper water temperature
  • Worn brushes
  • Debris around impeller
  • Unsuitable pH level
  • Clean and wash the cartridge
  • Brush walls to remove algae
  • Ensure water temperature is between 43-95°F (6-35°C)
  • Replace worn brushes through your dealer
  • Clean impeller
  • Turn cleaner upside down underwater to remove trapped air
  • Check and adjust pH level to between 7.4 – 7.8, with a minimum level of 7.2

Pentair Prowler 930 – Motor Not Working

Possible Causes Solutions
  • Blocked impeller or drive system
  • Electrical problems
  • Clean the impeller
  • Clean tracks and wheels to ensure movement
  • For electrical issues, consult with a dealer or service center

Pentair Prowler 930 – Will Not Sink

Possible Causes Solutions
  • Air trapped in the cleaner
  • Turn the cleaner upside down underwater to release air
  • Clean the cartridge and remove any deposits
  • Open the inlet flap in the bottom lid to clear out debris and air

Pentair Prowler 930 – Power Supply Light Not Working

Possible Causes Solutions
  • Power supply not connected properly
  • Damaged main socket
  • Ensure the power supply is properly connected
  • Check the main socket for damage and repair or replace if necessary

Pentair Prowler 930 Pool Cleaner Not Working?

If you're experiencing issues with your Pentair Prowler 930 pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.

  1. I’m trying to connect my Prowler 930 to the wifi so I can use the app, but keep getting the error message ‘Error Processing Request Power Supply cannot connect to the cloud’. Any suggestions?

    Reply Submit Your Own Issue
    • I had this problem when they gave me a 930 to replace a 920 that lasted less than 18 months. The 920 was not programable via an app like the 930.
      I spent hours and hours trying to get it sync and never made it all the way.
      I finally got in touch with someone at Prowler that told me the software doesn’t work to control the Pentair Prowler 930. So I quit trying

      Reply Submit Your Own Issue

Submit an Product Issue for Pentair Prowler 930

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